Investor Support

How Can We
Help You?

Resolve portal access, verify wire confirmations, retrieve audited tax statements, or escalate technical issues directly to your assigned desk.

Quick Categories
Select Support Topic
Account Access

Trouble with password resets, secure 2FA setups, browser locks, or portal dashboard settings.

Transaction & Wires

Verify inbound bank wire matching times, withdrawal settlement status, or distribution frequencies.

Tax & Statements

Download audited monthly P&L statements, annual GIPS verification audits, or legal compliance filings.

Desk Escalation

Request direct C-suite routing, assign legal liaisons, or change your assigned Relationship Manager.

Knowledgebase

Frequently Answered

How long do wire deposits take to confirm in my dashboard?
Inbound bank wires typically settle within 1–2 business days for US domestic transfers, and 2–4 business days for international SWIFT wires. Once credited to our segregated bank depository, our compliance desk locks matching ledger nodes and triggers a secure email alert, displaying the balance in your web dashboard immediately.
Where can I download my annual tax reporting package?
All tax reports, audited financial spreadsheets, and annual performance certifications (complying with GIPS standards) are released on or before March 15th of each calendar year. These can be securely downloaded under the "Statements & Compliance" tab inside your active investor dashboard.
What should I do if my secure two-factor auth (2FA) is lost?
If you lose access to your secondary Google Authenticator or hardware key device, please submit a critical support ticket using the form on this page or email recovery@fundinvestmentgroup.com. For absolute security, resetting 2FA nodes requires completing a brief live video identity check with our security team to prevent unauthorized access.
Can I add multiple co-signers or corporate bank lines?
Yes. Corporate, endowment, or family office treasury accounts can authorize multiple users with customized reading or writing privileges. Our relationship desks will arrange formal corporate signature documents to verify corporate authority before link authorization.

Submit Priority Ticket

Need urgent assistance? Open a direct ticket below. Registered accounts are matched automatically for accelerated response.

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⚠ Risk Disclosure: All investments involve risk including the possible loss of principal. Past performance is not indicative of future results. This platform is for accredited and institutional investors only.
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